Jet Airways — reclamation

Website:

[email protected]

Dear,
Following my claim, jet airways sends me back to you. I am therefore attaching my emails exchanged with them and asking you who will refund the purchase of the additional ticket i had to make.
Thank you for your reply.
Cordially
Mrs rihet varrin
Our ref no: bom/cc/lj/130218/3459460

Dear mrs varrin,

Thank you for your time and this is further to our interim email.


I sincerely appreciate your patience while we reviewed the situation you described.

I am sorry to note your disappointment due to lack of information about change in schedule of flight 9w 823 of january 21, 2018.

Mrs varrin, i can truly understand the impact that this disruption may have had on your travel itinerary. It is vital for our business and guests that we adhere to published schedules as well as operate our flights on time.in fact, flight cancellations/rescheduling not only directly impact our revenue but also have a cascading effect on flight operations on all routes that a particular aircraft is scheduled to operate on. Thus, the decision to reschedule a flight is taken after due consideration and after evaluating various alternatives.

On this occasion, flight 9w 823 was cancelled and combined to depart with flight 9w 893 departing at 09:25hrs due to operational reasons. This schedule change took place on january 11, 2018.

In keeping with the guidelines, since the booking was initiated by the travel agent, it is the issuing agent’s responsibility to communicate the same to the guests and also advise us of guest consent so that ticket was be revalidated with the revised flight details.

In keeping with our process, we too inform guests with regard to such schedule change which is closer to the departure date. From our enquiries, we understand that sms was sent to guests informing about the change in flight schedule. Please find below the message content for your reference:

Dear guest, due to operational reasons your flight 9w 823 21jan18 will now operate as 9w 893 21jan18 and will leave udr at 0925hrs and reach del at 1040hrs. Regret the inconvenience. For assistance please call the local jet airways office or our india contact centre on [protected]/[protected]. Pnrno - cnxttl

Allow me to assure you that as an airline we do endeavour to maintain the schedule of our flights, however at times due to operational/technical reasons we are compelled to reschedule/combine/cancel our flights.in such situation we ensure that guests are re-protected on alternate flights to complete their travel or are given full refund for their tickets if the reschedule time is more than two hour.

We regret that your travel agent did not inform you about the change and you did not read the earlier message send to you. May i request you to contact the agent for further clarification and compensation.

Please be assured that while we would continue to put in all the required efforts to operate our flights on time, despite the fact that flight operations depends upon many external and safety related factors owing to which, flight schedules are subject to change.

Thank you for communicating with us. Your support is important for us and we look forward of welcoming you onboard our flights again.

Warm regards,

Leena james

Guest relations

Working hrs mon-fri[protected]hrs)

Jet airways (India) ltd. | kaledonia, 4th floor | andheri - sahar road | andheri east | mumbai 400 069 | india. [protected]@jetairways.com| www.jetairways.com

From: guest relations
Sent: tuesday, february 13, 2018 12:36 pm
To: genevieve. [protected]@bbox. Fr
Subject: fw: reclamation bom/cc/130218/3459460

Dear mrs varrin,

This is with reference to your below e-mail.

We duly acknowledge its receipt and thank you for your time in writing to us and sharing your experience.

We assure you of giving it our complete attention to understand and redress your concerns.

Ms. Leena james will be handling this communication registered under the ref no. Bom/cc/130218/3459460

We will endeavor to revert to you by february 22nd, 2018.

May we solicit your patience and support to us till such time.

Sincerely,

Harshda bansode – guest relations

Working hrs mon-fri[protected]hrs)

Jet airways (India) ltd. | kaledonia, 4th floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india.

[protected]@jetairways.com| www.jetairways.com

From: guest relations
Sent: wednesday, february 7, 2018 3:18 pm
To: genevieve. [protected]@bbox. Fr
Subject: fw: reclamation

Dear ms. Varrin,

Thank you for sharing the experience with us regarding the travel on jet airways.

To enable us look into the issue, kindly share the ticket /pnr no. Or forward the attachment of the ticket of jet airways.

Sincerely

Ancilla danti

Executive - guest relations
Jet airways (India) ltd. | kaledonia, 4th floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india.

Working hours: mon-fri[protected]hrs

[protected]@jetairways.com| www.jetairways.com

From: genevieve. [protected]@bbox. Fr [mailto:genevieve. [protected]@bbox. Fr]

Sent: tuesday, february 6, 2018 1:28 am
To: nodal officer
Subject: reclamation

I hereby request the refund of an additional ticket which i have to purchase.

Indeed, i booked and bought a plane ticket for a scheduled flight on saturday 21 january 2018 at 12 hours55. I showed up at the airport on the scheduled day at 10:30 am and the jet airways counter officer informed me that flight number 9w-823 had taken off at 9:30 am.

Not being notified of schedule changes, while you had my phone number on the reservation, i had to buy another ticket on the company indigo for a flight at 19:20.

Having suffered damage, i ask you for the refund of this additional ticket for an amount of 5 443 rupees.

Being a french resident, i had to travel to delhi to take an international flight to france.

Looking forward to a favorable response from you, please accept, madam, sir, my best regards.

Mrs rihet-varrin geneviève, 75 bd charles livon, 13007 marseille france