Jet Airways — refund not received due to flight cancellation

Jet airways (9w10)
Mumbai-singapore
15-april-2019
Pnr: ntcpzf
Booking id: tuap0zr32 (Goibibo)

Refund still not received. Have got in touch with goibibo (As booking was made using the app) and jet airways. Jet airways said they have processed the refund and goibibo needs to pay you and goibibo says they have not received the refund.

I had filled up the refund form and still not received the refund
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E-ticket number:[protected]
booking reference: galileo: 661w84, airline: 9w/uhawnj,

taking follow from goomo but no response came it is almost 4 month our refund not come please help us we are in need of our money back . Jet airways say contact goomo, goomo says our refund does not come from jet. Please help

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