Jet Airways — refund of old tickets on delhi - mumbai flight no. 9w352

Address:

Mumbai City, Maharashtra

Dear sir,

It is to bring to your notice the challenges that i faced while getting onto jet airways flight.

I had booked flight tickets for mumbai from delhi with your flight no. 9w352 scheduled to depart at 1.30pm on 01/06/2018. We had reached airport at around 12.40 pm (Coming from nainital) and due to heavy rush at counter were able to reach at counter only at 12.50pm. The assistant at counter was wanting to help us by escorting us upto the air flight, however the senior officer denied for issuing boarding pass. I was travelling with my family total (5nos) including 74 years old mother and 5 yrs old kid. My mother request your official to help us reach the flight but in vain and wasted the time only in discussing.
By much difficulty i was able to book a flight again jet airways 9w312 at the cost of rs. 68000/- scheduled to depart at 20.50pm, however it was able to start only at 21.50pm giving us the reason of re-fuelling of flight and reached only at 00.30am
How can you help me. I have expended on two counts - one by wasting my time of nearly 12 hrs on delhi airport and monetarily
Cannot explain the mental pressure we had been through for about 2 hours on whether we would be able to board the flight
Further i was convinced at the counter that i would get a refund from irctc as they are cancelling our old tickets for (No show) and issuing us new pnr and we need to pay full amount first and not just the difference. However now i am struggling hard to cancel by old tickets (As i am not cancelling within 24 hrs prior to scheduled time), which ideally should have as the same wasnt cancelled by official at counter. Hence now i request for full refund of my old tickets from airlines.
I do understand that i may not be a big customer of your (Travelling about only 3 times a year) but surely you have lost one.

Regards
Ca ritesh mehta