[Resolved] Jet Airways — refused to change the surname of the passenger

Nachrcoi Human Rights

from Durgapur, West Bengal

Address:

Darjeeling, West Bengal, 734003

I have booked the ticket through make my trip on 8th jan 2019 from bagdogra to delhi by jet airways flying date onward tue 22nd jan 2019 and return thu 21st feb 2019, name mrs. Sabita gurung ticket booking id nn[protected],
But as per the passport name is mrs. Sabita chettri but by mistake there is written sabita gurung. But when i request to the make my trips and jet airways customer care they are saying it is not possible to change the surname even they are not refunding the amount of the ticket where as the ticket cost is 22, 808.00 rupees. Now they are saying there will be zero refund. There is a passport no. Mention while buying the ticket through makemy trips. Pls. Help me

Sabita chettri
Mob: [protected]

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Feb 14, 2019

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Jet Airways Customer Care's response Dear Ms. Chettri,

Thank you for your communication above

In reference to your request for name change for the purchased ticket, we suggest you to kindly contact your travel agent and create a fresh booking in the correct name.

You would require to submit the identification document as a supporting.

Agent would coordinate with our Sales team with the new booking and the supporting document to update the necessary remarks in the incorrectly issued ticket and authorize the cancellation charge waiver after appropriate checks.

We request you to kindly contact your ticket issuing agent /portal for further assistance.

Sincerely,

Sheryl Dsouza
Executive - Guest Relations

|Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com