Jet Airways — regarding my refund amount of march 2019

Address:

New Delhi

I booked my ticket in jet airways in the month of march 19 in the name of anshul yadav my pnr no. Is ykarnb ticket no. Is 589-[protected] and i booked through paytm but after passing one year still i haven't received my refund amount of 6867 rupees.
Please confirm me how much time it will take.
I booked my ticket on 25th march 2019 through paytm (Paytm cash transiction no.[protected] & paytm order no. ([protected]) two airlines tickets were booked one is indigo and another one is jet airways but i received mail that jet airways flight has been cancelled but still i haven't received my refund from paytm.
I tried to reach to airlines at that time they told me that paytm will refund me but paytm is saying that they have not received amount from airline now what i do.