Jet Airways — ripoff/ lies/ false information

Address:

Pune, Maharashtra, 411021

I had booked tickets for my guest traveling from mumbai to nagpur on 5th november 2017. Following false claims were made:
1. Jet said the flight won't fly because the landing condition in nagpur is not suitable. This was false as i traveled from pune to nagpur and my flight landed perfectly fine. Indigo few from mumbai and could land.
2. My guest was told no alternative flight was available and a full refund would be initiated and they don't have to do anything. They would themselves initiate a full refund. As the booking was done by travel agent it would be credited to his account.
3. When my travel agent tried request for refund, they said my guests were offered an alternative flight to delhi and then nagpur which reached later in the evening. My guests were coming for my engagement which was in the morning. We had made booking to fly back later in the evening so it did not even make logical sense for them to accept. This is an utterly false claim by jet for not refunding the amount.in all the chaos i had to suffer losses for return indigo flight also. And now jet is saying alternative flight was offered. This wrong information you are providing. Please help.

Following are the ticket nos:
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