Jet Airways — rude and worst customer service agent (amit gehlot)
RäRätî P Giri on Dec 30, 2017
Dear duty manager (Upasana bagga),
I am writing this email to express my strong dissatisfaction towards customer service agent.
His identification tag shows the name amir gehlot. On the 26th september when i and my husband just finished our 1 month of holidays in europe. So we boarded from germany - kuwait - delhi - ktm - del-sydney flew with kuwait airlines.
While we were transiting from delhi airport, because we didn't have the boarding pass for outbound journey i had to ask the ground service agent to print me out our boarding passes. I found the staff wes sleeping at the desk and very unhelpful because apparently it felt like i disturbed them. Long story short other ground staff was engaged too but no one could help us because they already finished thier shifts.
We were exhausted with this 24 hours long flight and wanted to get to the lounge where we can relax for couple of hours but again the police officer didn't allow us because we didn't have any boarding pass to get stamped.
So i went back to the transfer desk and hoping for the luck this time and then i met this guy "amir gehlot"very nasty, extremely rude, manner less and offensive. He was standing outside the transfer desk playing with his phone. When i asked him for help and explained him my situation he was so busy with his phone that he hardly manage to do a eye contact with me. And all he replied me is "go get your passport and boarding pass or else just sit there someone will get back to you".
I was so frustrated, tired and wasn't ready for this. So i said excuse me did you hear me i don't have my boarding pass and i need one. If you can't help me i will ask someone else. Then your staff amir replied "oh you excuse me, you asking me help if you don't need my help then get lost from here and that's when it got worst. He was continuously arguing with me because he didn't like the fact that i took his attention outbof his mobile phone. And that's when i husband bumped in to calm him down. Seriously, i saw him doing this to the other passenger too who were old, innocent and completely new to that airport this is sad and offensive.
Your staff not only lacks customer service skills but also humanity and was slacking off at work. Please check all the camera if you have to this incident occured between 7:00 am-9:30 am. Sorry i don't remember the exact timing but pretty sure between that time frame.
The security lady who works at the airport who was sitting just opposite side of the transfer desk also witnessed this act.
Please provide sufficient training and educate your staffs so that they can improve those areas and hopefully they will not continue this anymore in future. Sorry because of this bad experience i have to leave you a negative feedback with zero star and will never ever travel with you guys.
I will look forward for your email.
[Dec 30, 2017] Jet Airways customer support has been notified about the posted complaint.
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