[Resolved]  Jet Airways — stolen phone from check in luggage

Address:	Mumbai City, Maharashtra
Website:	www.jetairways.com

I had an international travel on july 1st from hyderabad to detroit usa. I flew jet airways for hyderabad to mumbai sector. As i was boarding and entering cabin on flight jw 392 cabin staff stopped me and told me to give my hand luggage as flight had excess cabin baggage. When we reached bombay they told me i have to go to baggage area to collect my check-in bag. I was puzzled as i had valuables in my check-in and was expecting to be given the bag leaving the flight. I had to go to local terminal baggage area to collect my check in. My iphone which was in the top zipper was not there any more. I complained to jet airways counter and mr. Jake pinto from jet airways told me send an email with pictures.

This is very bad customer service pulling cabin bag and not being responsible for the belongings. I had my passport along with phone. Imagine the hassle i had to go through if i would have lost my us passport. I urge you to take some action for policy change at jet airways.