[Resolved]  Jet Airways — unethical behaviour and cancellation of ticket no

Mr rajasekharan c has booked the flight no 9 w 403 for 15 the february 2019 vide pnr number mrhwbx.
Due to the traffic block he has reached the airport at 4 10 pm. While checking in he is asked to check in through web check in. As he was new to this he cannot do the check in
Then jet helping person asked him to stand in queu. He is new to mumbai and not a frequent flier, he stand in the queu, not aware that the boarding time is getting over
After certain time he is asked to go to counter and told him that his ticket is cancelled as he came the airport at 4 32 pm
This is unethical as he came airport at 4 10 and no body assisted him to correct counter, then they told he can take ticket on next days flight. By paying rs 9000
He also informed that he will get only rs 200. After taking cancellation charge
I kindly request you to pay the equivalent amount of ticket after cancellation