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Me and my kids were supposed to board a flight to india from abu dhabi airport on 27th of december, 2017 at 00:50 hrs. I was given the boarding pass for the same, a copy of which can be presented if required, but after immigration and security check i was not allowed to bard the flight at the boarding gate claiming that the gates have been closed and that apparently i was late but as far as my knowledge goes if i am given a boarding pass and assigned a seat in the plane it is the airline's responsibility to board me in the flight. Also i would like to specially mention here that i am a mother of two kids travelling with me, one child 3 years old and an infant aged 1 year and i had to face all the trouble during and after this mishap. I am already a patient of hypertension, and my infant son was suffering from very high fever and a history of convulsions due to high body temperature, and the amount of stress i had to go through late at night all alone with little kids with me is incomparable to any wrong i can mention. What would i have done if something would have gone wrong with me or with my kids, there can not be any compensation that could erase the bad memories i have faced that day. And to top it all i have received zero assistance and zero response from anyone at the airport or any officials even after so many complaints made from our side. One more mention is that my luggage was obviously taken at the gate and i was told later that it has been offloaded from the flight within that little span of time i was facing all those issues helplessly at the boarding gate, during all this hassle a handbag i was carrying was also misplaced which contained indian cash i was carrying with me, my medicines and my kids medicines too in the priority items. This has been the worst experience for me with no help from the airline staff and whoever gets this message should also note down that we live in sharjah and were boarding the flight from abu dhabi from where my husband dropped us and left back for sharjah and he had to come back from midway to get us home. If someone actually gets this complain please take it seriously as it is not just about the harassment me and my kids faced it also involves our health. I would like someone from the official team to take my complain seriously and revert back to me otherwise unfortunately i will have to take it to the next level and file an official complaint regarding the same in the concerned court of law. Was this information helpful? | 
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