Jet Privilege — Complaint against Jetprivilege.com for Some fraud transaction

Address:

Mumbai City, Maharashtra

Dear Sir, My Name is Achal Gupta from Mumbai. I am using jetprivilege.com account from since 2 years therefore I did not redeem any points given by jet privilege. I haven’t log into to my account from since 3 months and I have forget the password of my account so I did the process to retain my password to access my account but I couldn’t succeeded in this so I call the customer care several times after that I got the temporary password to access my account. But when I saw after accessing my account that all the details of my account has been changed and all the redeemed points 28000 miles has been transfers to another account. I have complained this to jet privilege custom care as well as mark a mail to them several times but I haven’t got any response from them so I mail again and ask them for any legal process to be done to get back my points. After this they transfer some of my points but not all. I have mailed them again & again but there were no response from them still now so I want to complaint against them for fraud transfers of my account. Below are the conversation which has been made by me and customer care executive:- First Conversation From: JPSC Email Date: Sat, Jul 11, 2015 at 9:35 PM Subject: RE:'ReferenceID=719-736' Not Able to access my Account.[protected] To: achal manglik Dear Mr. Gupt, This is with reference to your email dated July 11, 2015. We wish to inform you that on checking with our Web team, we are given to understand that online JetPrivilege account is functional. Further, allow us to mention that on checking your membership account it appears that you have amended the password. Please logon to jetairways.com and follow the below-mentioned procedure: • Click on JetPrivilege / JetPrivilege Login • Enter your JetPrivilege number and amended password Mr. Gupt, your password hint is " globalnumeric " Should you still be unable to access your account, click on the "Forgot Password" option and: • Enter your JetPrivilege membership number • Click on “Email me a Password” and mention the email address as updated in your JetPrivilege membership account, which is [protected]@gail.com. A Personal Identification Number (PIN) comprising of 8 characters will be emailed to you at your email address. Login to your online account with the new PIN. To ensure total privacy and confidentiality, after you login, the system will prompt you to change the PIN to a password of your choice. For automatic recording of JPMiles, do continue to quote the JetPrivilege membership number at the time of reservations and check-in for all your travels. Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence. Yours Sincerely, For JetPrivilege Private Limited Ishan Saxena JetPrivilege Service Centre. Things you may find useful: For any redemption related assistance, please send an email to [protected]@jetprivilege.com. For any other JetPrivilege programme and account related information, please send an email to [protected]@jetprivilege.com. -----Original Message----- From: achal manglik ([protected]@gmail.com) Date: Saturday, July 11, 2015 12:43 PM To: [protected]@jetairways.com ([protected]@jetairways.com) Subject: Not Able to access my Account. Number[protected] Please re set the password, website link not working. Second Conversation Second email Regarding the whole case [protected] Forwarded message[protected] From: JPSC Email Date: Sun, Jul 19, 2015 at 12:10 PM Subject: 'ReferenceID=876-268' Fraud Transaction To: achal manglik Dear Member, Thank you for writing to us. We have shared your correspondence with our service team. Your reference id for this correspondence is 876268. Our member service representative will respond to you within 72 hours. Thank you for your patience and understanding in the interim. Yours sincerely, JetPrivilege Service Centre Jet Privilege Private Limited Jet Airways (India) Ltd. http://www.jetairways.com -----Original Message----- From: achal manglik [[protected]@gmail.com] Sent: Sunday, Jul 19 2015 11:59AM To: [protected]@jetprivilege.com [[protected]@jetprivilege.com] Subject: Fraud Transaction Hi, So the case is as follows - I was not able to access my Jet Privilege Account, strangely there are no email communications, even not able to receive forgot password email on my registered email. I tried calling service centre and executive asked me to change the browser and use it. After numerous password reset attempts I sent emil for help and got the reply. But that was also of no use. Today, Again started the same process and then called the call centre, where I discovered that my phone number last two digit was missing in records and email id was correct. Thanks to the executive, she sent me temporary password. Soon after I log into my account and realized few weird things like some random address of Delhi has been updated to my profile. Some fraud transaction has been done on and miles been transferred to some P.Vijan account. Please refer to screen shot attached. I state all redeemed transaction as fraud and not done by me, Please look into this technical/Fraud and hope to get rectify as soon as possible. Also, I am very unhappy with this instance and hoping for quicker action. My JP Number[protected] Thanks Achal Gupt +91 [protected] Third Conversation Another mail [protected] Forwarded message[protected] From: achal manglik Date: Fri, Jul 31, 2015 at 9:07 AM Subject: Re: 'ReferenceID=[protected]' BLUEPLUS: Missing JPMiles To: [protected]@jetprivilege.com, [protected]@jetairways.com On Thu, Jul 30, 2015 at 3:15 PM, JPSC Email wrote: [protected] Hi, Priyanka Please to to understand in simple english and not using and complicated language. There are 28000 Miles Redeemed from my account, who booked this flight ? I am receiving mailers from Jet Airways stating my name as Mr.Mundra ! Please check attached screen shot of flights booked in June and July and Redeemed my 28000 Miles. Let me know if i am getting refund or who travelled on these tickets, so it is easier to start the legal proceedings against this fraud. I highly believe this is some internal error or fraud and requesting to give me a response which makes some sense OR Where i can come and meet the official for this probe. Hoping for a simple reply which gives all answers to my question. Please find the attached Images. Thanks Achalmanglik