[Resolved]  Jetairways — non refund of international ticket cancellation

Address:	Pune, Maharashtra, 411048
Website:	www.jetairways.com/EN/IN/Home.aspx

I had international ticket to Qatar from Pune to Doha via Mumbai in June. Which I had to cancel due to change of plans. The ticket was refundable and the refund amount is Rs. 15000. Because the foreign bank account in Qatar through which I had booked the ticket in May-18 got blocked due to non furnishing of certain Qatar Resident Permit documents, Jetairways refuses to refund the money to my Indian bank account, till i provide a closure letter from the Qatar Commercial Bank which can only be done by going physically to Qatar and closing the bank account.

Ticket No.[protected]

PNR : ENZXZP

Date of Travel : 30 Jun 2018

I had provided all the proofs including email and sms from bank account that my Qatar Commercial Bank account has been blocked and the reason why it has been blocked.

Jetairways first said to provide any document which shows that account has be blocked or deactivated, now they are insisting on closure letter.

This is completely unacceptable behavior as for any international travel if my card gets lost or stolen and I have to get it blocked, any Jetairways ticket bought on that card will not be refunded till i don't go and physically close that bank account.

Jetairways should simply transfer my money to my desired bank account after submitting ample proof and evidence of the case.