Reliance Jio — jio fiber connectivity is very unreliable

Chandrarekha Mantri

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	Jio.com

Jio Fiber Service rolled out in several buildings in South Mumbai is highly unreliable.The red light of router kept blinking and there was no connectivity since the morning of 9th March, 2017. I lodged a complaint on 9th March in the morning at 08:27 hours on their toll free number [protected]. I received reply with Service Request ID SR0000075G0F and message that I would receive response by 11th March 2017 08:27 hours. No one from Jio team contacted me on my registered mobile number till today even after 48 hours response time given. Today when I inquired about the status of my complaint on the same toll free number, I was informed it was showing as pending and that four reminders were sent to Jio team. So today I lodged a request to take away the router as I want to discontinue the services of Jio Fiber Service. Service Request ID provided to me is SR0000077K2K with response time upto 13 march 2017 18:39 hours. After lodging the second complaint at18:39 hours today, the light of the router turned green at around 20:00 hours (8 p.m.) after blinking for nearly three days. I feel Jio Fiber Connectivity is highly unreliable and cannot be depended upon.

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Mar 14, 2017

Updated by Chandrarekha Mantri I received call from Jio customer care today at 01:10 p.m. to know if connectivity issue has been resolved. I told the person that issue was resolved after I lodged my second complaint and I will observe for few days.

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Comments

Mukul Pujari

from Agra, Uttar Pradesh

The red light on the Jio router keeps blinking. There is no connectivity for past 3 days. The customer care number [protected] does not exist.
Nobody to address the problem. Shame on Reliance for such a service. We are repenting for trying out their service

Chandrarekha Mantri's [Complaint's author] reply, Apr 2, 2017

When I faced this problem the second time, I again called 18008969999 and had the option to choose one out of three languages. Then I was asked to enter my registered mobile number. The customer care executive then guided me to go to www.jio.com and recharge as 100GB data was throttled meaning over. I did as I was guided. Recharge is free. Then I had to restart the router for which I rebooted my computer. I could get the green light and since then connectivity is fine. Please try.

Asish Ramachandran's reply, May 28, 2017

Dude, the red light means no signal/cable break . but according to railwire, JIO is a shame.
Railwire will manage the problem within hours, seem like jio doesn't care.

raju sjs B

from Bhimunipatnam, Andhra Pradesh

Hi,
(from Visakhapatnam)
My Jio giga fiber router installed on 23rd Feb 2019 and today 27th Feb Connection is not yet activated.
Raised 3 requests to resolve the issue. But no one is able to find the solution for my problem.
No idea when it can be resolved.

Ramani Sankar

I had taken jio fibernet connection service id[protected] mobile [protected] on 22nd feb inspite of repeted email complaints and phone complaints not activated till date either activate immedietly or refund rs 45oo deposit and take back your router

LN MANI