Jio — jio net down

I have an issue with jio.
One website is down which i use for my official work is down fom jio internet always. The same site is working over airtel and vodafone which i have tested. Even if that is an issue from the website, i need technical details from jio back end team as exactly why this site is being blocked on jio.

But the pathetic customer care team is just keep on repeating that there is no issue at joi side and refusing to raise a ticket even. They want to project that their service is always up.

Customer care team is not ready to give me the mail id of the appellate team. They gave me a toll free number for appellate team but the call is getting routed back to customer care team again.

Yet they were not ready to raise ticket even after appellate call falling in customer care a second time. Neither for website down nor for not reaching the appellate team.

I think jio has become so rude in treating its customers

Interaction id: mr0000m8o8ii