Jio — recharge not been through

Since morning 10 am i have been in deep shock, my jio no was recharged for 399 from amazon pay, but still wasn't able to call or sms, and after a dozen calls to jio, spoke to a supervisor named jeevaanadhm who said same thing that they haven't received any payments from my number, and it might be payment decline said to wait for 3 days as it is a wallet payment...