Jio — Referral Issue, Customer Care Refusing to Register Complaint

Jio customer care is refusing to raise a ticket for my issue. When I asked him why, he disconnected the call. I tried emailing through the contact form as well but it asks me to use the chat bot, where my issue isn't listed.

I had taken a Jio Fiber connection last month. The registration was done in Sep and the installation team came on 30th Sep.

First, the installation team did not install the connection properly and it caused connectivity issues for quite some time. They had told us that they would come immediately if there was any issue, but they don't answer our calls.

Second, when I raised a ticket to send an engineer, they kept delaying it as he "did not have time". When i told customer care that I want to terminate the service, only then did the engineer actually come. But he tried to pin the blame on us that it was a voltage issue. He asked us to plug it to a direct power source to fix the issue. He also fixed something in cable box outside our house. When i asked him what it was, he brushed it off. Our router is still plugged in the surge protector but the connectivity is fine now after the engineer fixed the cable box.

Now comes the issue with the referral. The installation team had told us that apart from the first trial month, we will get an extra free month as our neighbour in the same building had referred us. When we asked him why the expiry date in the Jio app shows as Oct end, he said to not worry and that the second free month will start after Oct end. This free month is also not reflecting for our neighbour who referred us. On calling customer care, they say that they can't do anything about it and refuse to register our complaint.