Jiomart — Delay in refund of 964 on sodexo

I have made my first order in Jiomart on 2nd september 2020, till now the order not delivered. I asked for the refund but still they have not refunded my amount. I have paid 2094 RS through sodexo but I didn't received any refund. I reported the customer service several times but it was not resolved by them. Very poor customer service. They are giving the new complaint number everytime when call their customer service but there is no follow-up for the existing complaint. Feel very bad. I don't when they refund my amount.