Jiomart — Modus cheating process followed by JioMart

Address:

102/ b wing

Guys, let's be careful while placing orders with JioMart. I got cheated by their delivery person. The modus operandi adopted by delivery person was that he came with the parcel to our home & asked for the OTP & gave the parcel to us. As soon as he left, we opened the parcel & realised the items were different. So, we checked the name details on parcel & it was for someone else. Immediately we called our building security guard to send delivery person back to our home & he came also. Post this he took back the wrong parcel delivered to us & said he will get our parcel from down. Post this he never turned back nor he was picking up the call. On the same day evening, I logged a complaint with JioMart on 2nd Oct 2021 (Comp no. [protected]) and they promised that this will be resolved within 48 hours. Since then, I am following up with JioMart regularly & answer remains same i.e. we will revert to you in 48 hours. Till today (10th Oct), this hasn't resolved & when I asked the status for the above complaint number, they are not ready to share the status & infact gave me one more complaint number ([protected]). So it seems JioMart is also equally involved in such mismanagement else this is not difficult to resolve, if they are really interested. I am looking for an apology letter from JioMart on this now.
The only reason to make this public s that other people can be saved from such intended cheatings & frauds by JioMart team. Let's make all aware of such modus operandi followed by JioMart.