Jipmer — not credited refund amount for failed transaction

Dear sir,
How many days will be waiting me for refund amount. So many time mailed but still pending the refund. Please close the issue asap.
So many days left give conform. How can work ur peoples in education department shame on this type of issues.

21-mar-2018
(21-mar-2018) to transfer
Inb [protected]ch78366473 transfer to[protected] 99922 1, 513.28
Information 15 working days but cross the target date now.
User id : 167073

Password : 8484987

Candidate registered name: m priyanka

Candidate registered email id: [protected]@gmail.com

Candidate registered contact number: [protected]

Post applied: mbbs

Application seq no: 167073

Transaction id : ch78366473

Transaction date :[protected]