Jipmer — pending refund for payment failure

Hello,
I filled online application for jipmer mbbs 2018 on 23rd march 2018. My user id : 176537 and password : 7220223. I did payment of Rs 1, 513.28 twice using sbi netbanking but didn't receive confirmation page. I contacted SBI and they says they confirmed with merchant and payment was successful. When i goes to jipmer login, it says :
NOTE :
You have NOT done the payment yet. Your application was unsuccessful. Please click on "Go to Application Form" to make the payment.

please resolve this issue and revert back the extra payment of Rs 1, 513.28 which i did.
Following are transaction ref. no. for 2 payments :
IGADEFAKL6
IGADEEWFX4

I had already registered complaint to jipmer customer care email. My
complaint number is[protected]. I am waiting for refund since 4 months but to no avail. Plz refund my money.
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Respected sir/ ma'am
I ANANDJIT KAUR ...apllication no. 20375..have submitted my form for jipmer md ms january session ...but my photograph is without placard ...please tell me about staus of my form whether it is going to be accepted or not ...pls reply ...

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