[Resolved] Jiva Ayurveda — complaint about you poor response at front line office in your system upgradation. | |||
I am capt d k sharma, in contact with your organization as a patient for last four months (Id: jtc717059). I have experienced a very poor quality of response from your representatives regarding making available of payment portal, payment confirmation, packing of medicines and over delayed dispatch/delivery time. Nasik is a divisional hq and not a remote place still medicines are delivered taking between 8 to 12 days by cheap courier agency. Needs to be reviewed else i will be compelled to discontinue the medicines which i feel are responding good to my acidity problem. Dr pratap chauhan is unapproachable. Inspite of repeated requests, neither his mob number is ever shared nor he was made to talk on phone. One gets inspired from his tv shows, however, in reality it is found to be totally commercialized company. Capt d k sharma Mob [protected], l/l :[protected] Was this information helpful? | |||
Nov 26, 2017 Complaint marked as Resolved Jiva Ayurveda customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 Jiva Ayurveda Customer Care's response Dear Capt. SharmaWe sincerely apologize for the inconvenience caused to you. The matter has been shared with the concerned department and we are looking into it. Regards, Team Jiva Ayurveda Verified Support Oct 25, 2017 Jiva Ayurveda Customer Care's response Hello Capt. Sharma, As per your discussion with our team the issue has been resolved. We assure you faster dispatch of your medicines in future. Thanks for giving us the opportunity to serve you, we assure you best of our services and treatment. For any query, you may call our helpline number[protected], or directly write to us at [protected]@jiva.com Regards, Team Jiva Ayurveda | |||
 2 Comments | |||
Comments
I am also in contact with your organization from last two years as patient and suffering a lot because of highly non-responsive help desk.
1. Need more than 2 days after repeated reminders just to confirm advance payment against requested monthly medicines.
2.front end executives are not feeling any responsibility for patients and their issues.
3. Some sound too much rude while conversation, seems like they are doing some kind of "ahsaan"on patients.
4. Sometimes not even able to recognize patient even after disclosing registered phone number.
5 no call backs at all if call gets disconnected while conversation with help line members/representatives.
6. Not willing to improve services even after repeated complaints. No call backs. No call arrangements. जब दिल करेगा तभी call करेंगें, किसीकी जरूरत से कोई मतलब नहीं।
7. Very costly helpline, that's too entirely useless. Feeling cheated from last few months.
Mukta Srivastava
Lucknow
1. Need more than 2 days after repeated reminders just to confirm advance payment against requested monthly medicines.
2.front end executives are not feeling any responsibility for patients and their issues.
3. Some sound too much rude while conversation, seems like they are doing some kind of "ahsaan"on patients.
4. Sometimes not even able to recognize patient even after disclosing registered phone number.
5 no call backs at all if call gets disconnected while conversation with help line members/representatives.
6. Not willing to improve services even after repeated complaints. No call backs. No call arrangements. जब दिल करेगा तभी call करेंगें, किसीकी जरूरत से कोई मतलब नहीं।
7. Very costly helpline, that's too entirely useless. Feeling cheated from last few months.
Mukta Srivastava
Lucknow
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+91 12 9404 0404
Plot No:3, DLF Industrial Area, 14th Milestone, Mathura Road, Faridabad, Haryana, India - 122001
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We sincerely apologize for the inconvenience caused.
Please message us your registered mobile number and our team will get back to you at the earliest.
Regards,
Team Jiva Ayurveda