[Resolved] Jiva Ayurveda — very very poor response in case of call appointment with doctor.

Saroj Kr. Gautam

from Gurgaon, Haryana

Address:	Faridabad, Haryana, 123106
Website:	www.jiva.com

I am Saroj Kumar Gautam- Mobile No. [protected].
My Treatment is going on with Dr. Naseen Sheikh, No Doubt she is VERY GOOD in consultation and medication both.

But whenever i want to fix a discussion call with her through CUSTOMER CARE, phone call/email/whatsapp no. the CUSTOMER CARE team Shows very Poor and irritating response.
MANY TIME they assure that you will get call withing 2~3 Hours but there will be no any call in full Day.
Similarly email response also so much pathetic.
Both email ids- [protected]@jiva.com and [protected]@jiva.com never respond.

Jiva whatsapp service may be handle by Some ###. even after reading the message they don't respond.

These all the shortcomings making this business just a nuisance.

if somebody reviewing these complaints, Please improve.

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Sep 17, 2018

Complaint marked as Resolved

Jiva Ayurveda customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

Jiva Ayurveda Customer Care's response Dear Saroj,

We sincerely apologize for the inconvenience caused to you.
We have noted your concern against the mobile number mentioned here. We will get back to you soon.

Alternatively, you can write to us on [protected]@jiva.com for any further queries.

Thanks!
Team Jiva