[Resolved] Jiva Ayurveda — very very very poor response too many times in case of call appointment with doctor.

Basdang Nautiyal

from Mumbai, Maharashtra

Address:

jiva marg, 21B (Sector 27) Faridabad, Haryana, India, Faridabad, Haryana

To ccpratap chauhan,
I am rajesh nautiyal.
My treatment is going on with dr. Shilpa patodia since 5 months.
Whenever i want to fix a discussion call with her through customer care, phone call/email/whatsapp no. The customer care team shows very poor and irritating response.
Many time they assure that you will get call withing 2~3 hours but there will be no any call in full day and also the following day. I am really so depressed with their careless response.
Similarly email response is also so much pathetic.
So its my deep regards to take an action towards this.

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Jul 3, 2019

Complaint marked as Resolved

Jiva Ayurveda customer support has been notified about the posted complaint.

Verified Support

May 22, 2019

Jiva Ayurveda Customer Care's response Dear Sir/Ma'am,

We sincerely apologize for the inconvenience caused. We have noted your concern and will get in touch with you soon.

Feel free to reply to this thread in case of any further queries.

Thanks!
Team Jiva

Verified Support

May 28, 2019

Jiva Ayurveda Customer Care's response Dear Sir/Ma'am,

We have been trying to contact you on your registered mobile number to understand and resolve your problem in the best way possible. However, you had disconnected our call. Kindly let us know how you would prefer us to communicate with you to resolve your problem.

Thanks!
Team Jiva