Please be informed that I have bought 8 nos of JUH5 tyres from SB Tyres Ludhiana vide their invoice no. 2017 dated 25.03.2021. While carrying load of 20 mm aggregate on 08.06.2021, 01 nos of tyre got cracked from right side of the tyre.
The matter was immidiately reported to SB Tyre, Transport Nagar Ludhiana who in reply asked us to bring the tyre for inspection. After inspection the vendor was very much convinced that the damages are due to the manufacturing defect and advised us to report to your Godown located near Samrala Chownk.
On arrival at your Gowdown, we have reported the matter to your Er Sahil Sharma. Regret to inform that he has treated us like we are a burdon on him. Non of your staff has asked us to sit and even not offered a glass of water. Firstly Er Sahil Sharma refused to register our grevances pretending that application portal is not working. Subsequently after due request he has registered our complaint and finally he vide token no. CPPB0802109F21 dropped our claim stating that the calim is not accepted under warranty as it does not have any manufacturing defect.
in view of the above we once again request you to investigate as to why the customer was not treated as per good industry practice, take suitable action against Er. Sahil Sharma for not satisfying the customer and review our claim at your end.
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