Jodhpur Vidyut Vitran Nigam Limited [JDVVNL] — i pay my bill but not show your portal

Dear sir
My name is jaimala ratawa. I am costmber in jdvvnl.
I pay my bill in online app in mobikwik account but not view in your potal.
Plz kindly slove my problam
Name. Jaimala ratawa
K no.[protected]
Bill no. [protected]
Pay reference number= mp[protected]
Pay date. 30/10/2017
So not add in penalty last date at 31/10/2017

Thanks