Jodhpur Vidyut Vitran Nigam Limited [JDVVNL] — we have paid money but they haven't paid your bill

On may 16, 2017 we had a due bill of rs 1924.00 and we had paid on 6th june, 2017. Total 5000rs we had paid...1991rs for the due bill and 3009rs has a advance money for the future bill payment but till today not even a single bill has not been processed and till today november 20, 2018 we have a due amount of rs 5043... Please kindly take some action regarding this problem because we have paid a 5000 rs so please take some action
Kno:[protected]
Badmer district
Siwana