Johnson Lifts — Lift cards getting burnt frequently

Address:

2-126/17, Brundavan Homes, Yendada

We have a Johnsons lift installed in our apartment (Brundavan Homes Yendada, Visakhapatnam). It is five year old. For the past three years, it has been noticed that the cards are getting burnt whenever there is surge in the mains or short circuit due to squirrels jumping across the transformer terminals. And Johnson's lift engineers promptly submit bills ranging from INR 20000/- to 53000/-. Such a big company not having a protection is something that is hard to digest. They keep blaming the Mains supply and of late the MCB rating. It is claimed that the MCB for the lift in use has a 63A rating. And the service engineers now have thrown the blame on it saying that instead of 32A MCB, 63A MCB is the culprit. Now to repair 9-cards of the lift, the invoice is raised for Rs 53196/- . Upon contacting HOD, Vizag zone, some service engineers were sent to do the mopping up activity. Every year M/s Johnson lifts is raising bills amounting 20000/- over and above the AMC charges. It is surprising that M/s Johnsons lift is taking the public for a ride. One simple question is if the MCB rating is not suitable, how could Johnson lifts install and commission the lift ? This is the third or fourth time the cards are getting burnt. It happened in past also where in Rs 45000/- was raised and after some persuasion, that some cards were repaired, and some were replaced. Can some user of Johnson lifts explain whether what M/s Johnson lifts claim that there is no protection for surge in their lifts is correct? If that's the case, installing Johnsons lift needs to be reviewed.