Johnson Lifts — not attending service team in time whenever required

Address:	Rangareddy, Andhra Pradesh, 500070
Website:	Johnson's lift

We have a renewal agreement of annual maintenance with your company from dt.01/06/2017 to dt.31/05/2018 vide customer id: c22723. Our building is located at hariharapuram colony, vanasthalipuram, hyderabad. Since last 4 years, your quality of service is pathetic, highly irregular and unsatisfying. There are countless instances when our children, women and senior citizens have virtually fainted and lost hope due to late response from your maintenance team.

Even though, the jhonsons’s company is charging advance payment on yearly basis, but disowning accountability. While taking amc, your people said that 24x7 service and soon after receiving of the complaint they can attend the problem within 30 minutes. But, they are ready to serve whenever the problem occurs, but only after two hours from the receiving of the complaint and no service available after 8.00 pm to till 8.00 am i. E., they will be available only for 12 hours i. E., from 8.00 am to 8.00 pm which is unprofessional and against the terms and conditions of the agreement, since this is related to the lives of our family members.

Hence, we hereby request that you please provide the service around the clock as mentioned in the agreement and similarly let your service team to attend the problem within 30 minutes instead of minimum 2 hours. They were always trying to advice us to do this thing and that thing to avoid the problem. But, this is not possible and we are not supposed to follow all those tips because when we have given to you under amc, it is your head-ache to take every possible step to avoid the problems in advance or to solve them.

Thanking you in anticipation.