Johnson Lifts — Poor functioning of lifts in the first year itself (warranty period).

Address:

New Delhi, Delhi

We are living in a society apartment named Jansevak CGHS Ltd (also known as Abhimanyu Apartment). It is located in Vasundhra Enclave, Delhi – 96.It has four blocks namely A, B, C & D. Johnson has installed 1 lift per block in the month of January. All the lifts are performing badly. Till date, Service Engineers have visited 46 times to rectify those problems. Problems are many. To say a few: 1) Switches are poor in quality. They get struck and the lifts do not move. 2) After door close, lifts fail to move. Even the doors do not open up. Emergency button is pushed so that somebody opens the door from outside physically. 3) Getting a call from 7th floor, the lift comes and opens in the 6th floor. The display screen (inside as well as outside) shows 7th floor. 4) Lift is struck in some floor. It fails to react to any call from any other floor. 5) It behaves erratically. It is grounded. However, on its own, it starts functioning normally. 6) We have one additional lift in each block. It runs parallel. It is 20 years old of a local company. It runs much better than Johnson. In fact, it rescues us most of the time. Service Engineers come once in a month to do regular servicing. There are several other problems which your service engineers know better. Residents especially of C Block feel total wastage of money. I request you to investigate and find a permanent solution to the problems. Manish Ranjan (President) Jansevak CGHS Ltd.