Johnson Lifts — poor service and negligence in renewal of amc - bad relations with customers - reg.

Address:

Srikakulam, Andhra Pradesh, 532001

We, m/s balaji constructions, srikakulam using johnson lift bearing ld3842 since 2012. We are paying amc continuously. Our lift amc was expired on[protected]. Previously, your visakhapatnam amc people have supplying quotations before expiry of amc. During the current, your amc incharge namely mr. Murali at visakhapatnam, andhra pradesh has supplied amc quotation after expiry of 10 days. Now our lift has breakdown since five days from[protected]. The same has informed to your service personnel at visakhapatnam. But no technician attended to repair the lift. We have paid amc charges on[protected]. We have requested more times to your amc service charge mr. Murali for supply of the spare part to our lift. He is not maintaining good relations with your customers. He is completely irresponsible person and causing more inconvenience to us. Our apartment people facing too much problems to climb the staircase since five days due to delay of supply of quotation by your personnel. He showing careless when replied to the customers over phone. Still they have not supplied the required part even we renew the amc. It shows gross negligence on part your company. These kind of service personnel not required to us. We need good and best service from your company. Finally i submit that due to your amc personnel delay only, we are unable to renew the amc. I request you to kindly take action against him and also kindly arrange to provide required spare part for revocation of our lift immediately.

M. S. Rao
Secretary
M/s balaji constructions
Srikakulam