Johnson Lifts — unfair and unethical work

Address:

Chennai, Tamil Nadu, 600041

We are on amc for lift no. L-d6884 for our fairly new lift.

Around a year ago we were asked by johnsons lift technician to replace the batteries. New batteries were installed with a warranty of 12 months.

As part of the amc, preventive maintenance was supposed to have been done every 45 days (According to johnson technicians). Right after 12 months, the technicians pointed out that battery is slow in getting charged and needs replacement again.

We wish to inform that the lift is sparingly used. Power failures rarely happen and there has been no instance of power fluctuations.

In this scenario; we are suspicious about the work done on the site. For a lift and battery that are sparingly used; and when preventive maintenance involving all check points are done on a regular basis; why an indication of fault in batteries came up after the warranty period. (I) were the batteries installed at the site substandard quality or were they used ones? (Ii) were the original batteries removed from site and replaced without our knowledge; ; (Iii) why is it that the fault of batteries came to light only after the warranty period; and why is it so faulty that it needs replacement.???

We believe johnsons lift as a reputed company has convincing answers to give in writing.