[Resolved] Jukaso Journeys — Cheating senior citizens

drmanjunathacp

from Mumbai, Maharashtra

Address:

110091

I and my wife took 5 years membership from jukaso at there showroom at ansal plaza new-delhi. one mr. rajeev jha promissed us 6 nights and 7 days holiday and also said he will not charge any yearly charges as a special gift to senior citizens. we recived the membership docoments after two months with repeated telephons. we were given only four nights only. no mention about service tax relief. we went to ansalplaza with complait, but the mr. rajeev jha was no more there. he left the company. they gave us three holiday vohchours of two days each and asked to use them with the membership holiday. since then we have requested for holiday four times, but they have no vacancy. we enquired praivatly, and found that there were vacancies. we dont have any earning member and we still work. please tell us is fare onthe part of jukaso to cheat us?

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Sep 24, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Member,
As your concern is resolved now and the refund has been made, please mark this complaint as resolved.
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Team Jukaso Journeys