[Resolved] Jukaso Journeys — cheating/not fulfilling commitment

mithunchawla

from Pathankot, Punjab

Website:

jukasojourneys.com

I took the membership and applied for 2 rooms for 2n/3d stay at jim corbett on 20-21 october 2017. One room (2n/3d) from my package and one room (2n/3d) from holiday voucher provided by them. They asked me to pay rs 4000 to redeem the free holiday voucher (In name o[censored]tility charges) which i paid to their executive mr parkash through paytm. They send me confirmatin voucher that 2 rooms for 2n/3d have been booked in may name at gajraj trails resort at jim corbett.
But when i reached jim corbett on 20 october 2017 with my all family members, i was shocked that gajraj resort staff denied me to check in stating that there was no room booked in my name. I tried to catch mr parkash but it went switch off even their company's official number was also not working. It was a totally mentally torture for me. My 2 years daughter was suffering from fever and all my family members started blaming me. Finding no way, i had to arrange another resort. But this incident spoiled all my trip and we didn't enjoy even after spending a lot money there.

My name is mithun chawla
Contact [protected]
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Dec 19, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by mithunchawla I have applied for refund of Rs 15000( which I paid to take membership) Plus Rs 4000 (which I paid them to redeem holiday voucher) but they are denying that to refund money is not their policy.
See how mean they are. Harassing customers is their policy but refund is not their policy.

Oct 31, 2017

Updated by mithunchawla It is to update here that Mr Parkash from Jukaso has returned Rs 4000 to me but Rs 15000 are still pending with the Company (Jukaso).

Verified Support

Nov 17, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
Toll Free No. :[protected]
E-mail Us On :
For General Queries: [protected]@jukasojourneys.com
For Reservations: [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Feb 26, 2018

Updated by mithunchawla I have given all detail as per their demand but my issued is still pending as It was. They have not refunded my money back. They have not bothered to contact me again and now I m being forced to take legal action and I am gonna do it soon.

Apr 27, 2018

Updated by mithunchawla They sent me an email stating that my issue with them is resolved but here I want to state that my issue is still pending as It was and not resolved yet.