[Resolved]  Jukaso Journeys — Complaint regarding non compliance & refusal to honour the contract

Address:Gurgaon, Haryana, 122001
Website:jukasojourneys.com

Dear sir,
Good morning!
Belated happy new year 2017!

I had taken the aforesaid membership vide contract id: 36241 which was dealt by one mr kuldeep (Mob: [protected]) in the month of october, 2016 with the intention that i will redeem my days for the marriage ceremony of my younger sister in muzaffarnagar through the tie up with hotel solitaire there for which he should us the tie up on the internet with many gift vouchers of surat diamonds & vlcc for them to be redeemed. I told mr kuldeep clearly that i am interested in redeeming the days for my sister's marriage to which he replied in affirmative.

But when i checked up withe said hotel in muzaffarnagar the refused any tie up with the jukaso group for which i tried contacting mr kuldeep desperately but he refused to oblige. I was promised gift vouchers at later date but 3 months have elapsed but i have not received them as yet. Everytime i try contacting mr kuldeep he does not respond by which it seems to be a case of fraudulent activity by mr kuldeep.

Hence i would earnestly request you either fix my arrangement in muzaffar nagar for march 18, 2017 daylong by adjusting my journey days or refund my entire booking amount which is my hard earned money & i shall be highly obliged for the same.in fact we want to be your valued customer & hoping to get the deal fixed for my dear younger sister for her reception in muzaffar nagar on the aforesaid date. Looking forward to hear from your end in affirmative.

Looking forward to your fullest & sincere cooperation.
Thanking you,
With warm regards,
Yours faithfully,
Dr hamid ali
Senior medical officer-esic
Ministry of labour,
Govt. Of india,
New delhi.
Mob:[protected]
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May 22, 2017
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
Jukaso Journeys Customer Care's response
Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
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    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    Jukaso Journeys Address
    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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