Jukaso Journeys — false sales commitment and now not refunding the money: clear case of cheating

Address:	Gurgaon, Haryana
Website:	jukasojourneys.com

Hi,

As i had highlighted multiple times earlier, below were the issues in my membership id: 67699.

As discussed during welcome call (Which happened on the 1st working day after making the payment), there were 3 discrepancies pointed out over the recorded call, as mentioned below in case details. I had clearly stated earlier over the welcome call, i will continue the membership only if all of the committed 3 points are honoured.

I was told a call back will be arranged. I got a call from ashwin and after understanding the discrepancies, he confirmed that he will try and get everything resolved and get back to me in a few days over a call. Next, he called me back on 9th may claiming that he is able to resolve 2 discrepancies and not the third one, so i should now go ahead and email the team for full refund, which i did, a few minutes after the call.

Now the team claimed since the email was received more than 10 days later, some amount will be deducted - which is not right, as it was ashwin, who had requested for time and asked me not to email until he gets back with a resolution. The day he got back to me over a call, i immediately emailed you. Moreover on the 1st working day itself, during the welcome call, i will continue the membership only if all of the committed 3 points are honored.

Anyways, the above concern has been shared multiple times in last 6 months including during my visit to your office, yesterday (30th oct 2017), where i met ms sonia chadha, who claimed that nothing can be done and an amount of inr 6850/- has been deducted while the remaining has been sent to my card company for refund. As per her, i should go ahead and do whatever i want to, but this can not be changed. Neither i was allowed to meet the hod or any other senior personnel despite multiple requests

So here is the first step: a complaint has been filed with national consumer helpline this morning and the docket number is 489528.

The expectation is to get the refund of the deducted amount of inr 6850/. Look forward to hearing from you soon. Also i will be proceeding with a case filing / complaint on various other forums and social media platforms if this is not resolved soon.