[Resolved] Jukaso Journeys — Fraud by Jukaso Sundernagar

varunshekhar11

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com

Manager in Jukaso sunder nagar made commitments for false services and charges. They took my sign on papers by telling that it is just formality and it will confirmed after head office confirmation call but in confirmation call that came within 2 hrs., Head office person denied for the promised services and charges. Finally i told them to refund my complete amount but they are doing nothing to short out this matter. I done multiple calls but every time they make commitment for solution but not providing solution. I attached mail trail with them that has complete step-by-step details. Now due to their delay i have to pay finance and late payment charges to Credit card company. Please help to get my money back with additional charges.

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May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Jan 27, 2017

Updated by varunshekhar11 There is no response from Jukaso... Please help

Jan 27, 2017

Updated by varunshekhar11 It is almost 137 days since my refund request.

Feb 15, 2017

Updated by varunshekhar11 I visited the jukaso sunder nagar branch and they told me that consumer care or consumer court can't touch them. Do what ever you want to do...

Is it right????

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team

Feb 25, 2019

Updated by varunshekhar11 Hi,

I denied your package because you was not giving same service while confirmation call, as you committed while taking payment.

And i saw the worst process of refund where i lost 7450 rupees as cancellation charge and i got it after approx 2.5.yrs after making 100+ visits to your sundernagar and gurgaon centers.

If it the best service that you provide... Then best service needs correction in definition.