[Resolved] Jukaso Journeys — Journeys by jukaso fraud | |||||
Hello Respective person, I request you to please cancel my membership. My Traveller ID 126518 and Contract ID: 67581 / member no :149504 with Immediate effect and I want my money back. I paid Rs 55, 000 by HDFC Bank Credit card for 3yrs membership just 20 days before. Reason of cancellation: ( fake offers and commitment/ payment mode change) The wrong message and commitment was conveyed to Me and my wife. We have purchased this membership on 28th april from JOURNEYS BY JUKASO, Jukaso IN(Sunder nagar).Informed by them for lucky coupons, When we reach the representative named Mohd. Shoeb there CME ID-312 entertained us and explained about JUKASO and committed which is totally fraud with customer. 1st fraud ( 365 DAYS FREE FACILITY OF WATER PARK WOW -DLF BASED property). According to your executive Jukaso a tie up with DLF Properties but now will check there is no such a type of facililty provide.( I have audio of executive) 2nd Fraud will get contract to pay total money in 24months EMI but now will massage from Bank to be paid amount in 1 shot.( Written in contract). 3rd Fraud They told us that FREE PASSES would be provided on celebrations of NEW YEAR AND VALENTINE DAY ETC.. But again from customer care we came to know that its not free but discounted coupons are provided, they also didn't provided correct details about (WHITE SEASON). These guys are selling the membership in a very cheap and fraud way and ruining the name and fame of the company JUKASO . So, I request you to please take appropriate action to stop these false deeds and kindly cancel my membership with my paid amount. Regds, Laxman Negi Was this information helpful? | |||||
Jul 10, 2017 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Jun 09, 2017 Jukaso Journeys Customer Care's response Dear Member, Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too. For further any queries you can also reach us on below number and e-mail Id Toll Free No. :[protected] E-mail Us On : [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team | |||||
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+91 89 1305 0100 [Jukasotel]
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I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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