[Resolved] Jukaso Journeys — Journeys By Jukaso Refund of rs 1,47,000/- against journeys membership application form
Gurgaon, Haryana, India
Company : journeys by jukaso
Membership amount payment date : 11 Mar 2017
Payment mode : credit card
Name: Meenakshi Joshi/Neeraj Joshi
Application No: 56408
Dear sir / madam,
I along with my wife was invited by journeys by jukaso's team in one of their branch office to explain about their membership and hotels. All the membership details were presented to us very nicely and were told that we can cancel/Surrender membership and my amount we will be refunded after deducting some administrative charges. They offered me a 10 years membership for rs. 1, 47, 000/-. I decided to go for this on my wife's name, filled the application form and paid rs 1, 47, 000/- using my credit card. Copy of the application form filled by was also not given to us as they said that the same shall be given after full payment.
After coming home i decided to check reviews of the company and found lots of complaints against jukaso journeys. So i decided to cancel my membership and e-mailed the same on very next day i.e. 12 Mar 2017 to jukaso team on email id [protected]@jukasojourneys.com. I even informed the same to them on phone and i was assured that my money of rs. 1, 47, 000/- will be refunded to me very soon. Till date i have called journeys team so many times and even e-mailed regarding my refund. I have been assured by them multiple times on phone that all my amount of rs. 1, 47, 000/- will be refunded to me but till date i have not received my money back.
I had just filled and signed an application form on my wife's name with membership id (56408) was generated by them. Even after next day of withdrawing application, journeys team has my money with them and not refunding it. A copy of my credit card statement was also given to them but that’s also of no use. Even i am not got any reply from them.
I have copies of all emails exchanged with them along with journey. Snap shot of these mails along with snapshot of credit card payment details is attached for reference.
At the time of meeting sales representative told me that after reading terms and conditions i can go for surrender/cancellation, then my money will be refunded. When i realize that company is Mis-Selling and Mis-representing the fact through their sales executives. i.e. -mailed them for surrender of package well in time(next day). But company/Call center executive is now ignoring me. Which is wrong And CHEATING?
This is very big amount for me and I am in big trouble because I am having
Home, Car loan emi’s and I have to admission of my child in nursery class. I am feeling very depressed by Journey teams ignorance.
Because of their from last 15 days behavior my personal and professional life is disturbed. Even I am not able to sleep at night.
Please save me from them and their mental harassments.
I am feeling very cheated and afraid about my hard earn money.
It is requested to kindly take action against them and help me getting all my money back.
Below attached screen shots of my payments and conversation with them but they are ignoring my concerns.
Thanks & regards
Complaint marked as Resolved May 22, 2017
[Mar 28, 2017] Jukaso Journeys customer support has been notified about the posted complaint.
Verified SupportJukaso Journeys Customer Care's response, Apr 21, 2017
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
Journeys Resorts Pvt. Ltd.
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