Jukaso Journeys — jukaso journey - fraud company, not refunding the cancellation amount

Address:

Gurgaon, Haryana

During 15th jul'18 we attended an event of jukaso journey held at hotel ginger, sector 14, gurgaon.

During event sales team explained about the various membership offers and unfortunately we purchased a 1 year holiday membership by paying an amount of rs. 20, 000 (On emi, through credit card).

After returning back from hotel, we checked all the documents & reviews from other customers, we observed many negative feedback & further after deep understanding, we found to be cheated, since the verbal explanation & actual features were not in line with the membership plan.

On very next day, during 16th july'18, i again visited the event venue & discussed the things with mr. Ajay tomar (Customer & legal representative, jukaso) & mr. Sonu (Sales team, jukaso) & clarified the plan & benefits offered by jukaso, but everything was false. All the offers were fake & useless.

In reference to all above details, we request you to cancel our membership (Id 134757), with immediate effect & refund all our hard earned money at the earliest.

Please be noted, till date we have not availed any benefits or any service related to the product purchased from jukaso journeys. It's been almost 12 months, we request to cancel our membership & process the refund.
As per your company policy, refund should be processed within 3 months of cancellation request, however the company is not able to recover from financial crisis.