[Resolved] Jukaso Journeys — Membership | |||
Hi This is regarding the complaint i want to make against Jukaso team and administration system. We were called to Jukaso Inn, Sunder Nagar for promotional offer on 24 June 2016. We were attended by staff member Shefali to tell whole process and we choose to take mini membership plan of 5yrs. We were made assure that we will receive welcome kit within 7days and welcome call Asap. We recieved call after 3 days and we have not received any kit until today We got welcome mail with id and password that haven't work until today. We mailed our concern thrice of not able to login with screenshot but we never got a reply and Dhananjay was also kept in loop so that he can work on it but no reply was received. CONTRACT ID ***** User name :- ******* Password :- *** We personally followed up with Dhananjay and team on social media whatsapp but no action was taken and no output could be seen. It was such a bad experience connecting with you. We made payment of 54, 000 rupees and rest 11, 000 rupees to be paid flexibly anytime we have availablity and we were told that we wont be deprive of any facilities/services due to non payment of full amount. We are calling and chasing Jukaso team since days and no revert was made. It showcases your ruthless behaviour for your customers.Eventually we expressed our anger and then team said that we have not paid full amount thats why we have neither received kit nor our id password is working. We have never these kid of worst service anywhere where customer is chasing since month. We were also not told all details while selling us package that we are having several colors for season and in what season we are eligible for. Experiencing such a bad behaviour and irresponsible people, i wonder how difficult it will be to get bookings done from you. Hence, i have decided to not to continue my membership with you. Please let me know how you will pay our money back and 39, 000 we paid to you was on EMI option, please tell how it will be settled. Dont call us for any compromise situation, please do call for doing full and final for our account. Was this information helpful? | |||
Sep 23, 2016 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Aug 23, 2016 Jukaso Journeys Customer Care's response Dear Member, We thank you for bringing the situation to our attention. We have read and noted the the details of your concern. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. -- Team Jukaso Journeys Verified Support Apr 22, 2017 Jukaso Journeys Customer Care's response Dear Member, Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too. For further any queries you can also reach us on below number and e-mail Id Toll Free No. :[protected] E-mail Us On : [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team Journeys Resorts Pvt. Ltd. | |||
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+91 89 1305 0100 [Jukasotel]
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+41 338 221 543 [Hotel Gasthof Schonegg]
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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I am facing a similar problem with Jukaso, if you are willing we can combine our efforts. I paid 52000 in first week of March 2016 and still not got any refund.
Posting the issue on websites/blogs help spread awareness of such scams but in reality it has little impact on the business. The terms & conditions of Jukaso state that if you cancel within 10 days from purchase then they will refung your money less adminstrative charge of Rs 5000 and any JRPL share (non refundable) but none of this is explained in the sales meeting and people are pushed to make on spot purchase/payment, quickly sign the agreement (within 2 mins) and sent away.
If action is to be initiated then people will need to approach either the state consumer forum or district court. The former is easier due to the process involved see http://delhistatecommission.nic.in/ for details, every state has its own forum and then there is a national forum for high quantum cases.