[Resolved] Jukaso Journeys — membership cancellation

Varun@1321

from Delhi, Delhi

Address:	Gurgaon, Haryana
Website:	jukasojourneys.com

Hi, i had purchased membership through jukaso journesys.

My mem id : 70294 was purchased on 13th may 2017, & after getting the feedback & company reviews i requested them to cancel the membership on 17th may 2017 as per there company policy which was valid to request your cancelation within 10 day from purchase of policy with getting deduction of rs.5000/ from the membership amount. Membership fee they charged was rs.90000/-.
Its been almost 6 months since i made a request for cancelation & till date they have not been able to refund my amount. Inspite that they have been harassing me to retain the membership or else we wont refund you this amount.

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Dec 18, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Nov 18, 2017

Updated by Varun@1321 When a company's highly paid staff & master of this trade cant provide complete information, that clearly indicates how many members you must be sending across on Holidays .

Below is the clear lack example where the lack information provided to us as customer : After making a cancelation within the 10 working days while I purchased the membership . Your team is considering this case in recession cancellation & After waiting & reminding for long time Your company re-paying 63000/- out of Rs.90000/- that too with a PDC of March 2018 i.e almost 6months from today .
Is this the companies policy to charge the payment instantly & if it come to re-pay, you will do such harassments with your customers .

Sorry I would not accept this PDC as I need current dated cheque & that too with the complete charges & Addition of the interest of this duration & harassment made to me .

Below is the example of mail communication done with the team FYR :
Hi Varun Mudgil,
Greetings !!!
This is in reference to your trail mail.We would like to inform you that your refund cheque is ready please collect your refund cheque our Guragon office Monday to Friday

Thanks & Regarrds

Ashwin Sagar

Sr. Executive - Member Relations

I.T. Composite Towers, 1, I.D.C.

Mehrauli Road, Gurgaon - 122001

Number : [protected]| E-Mail- [protected]@jukasojourneys.com

On Wed, Nov 8 at 6:08 PM, Varun Mudgil <[protected]@hotmail.com> wrote:
Dear Ashwin,
What is estimated time for payment cheque to be ready?
Rgrds,
Varun

[protected][protected][protected][protected]

From: Retention <[protected]@jukasojourneys.com>
Sent: Wednesday, November 1, 2017 2:42 PM
To: 'Varun Mudgil'
Cc: [protected]@jukasojourneys.com; 'Retention'
Subject: RE: Request for cancellation of Member ship Wide : Membership ID 70294

Dear sir
Greetings !!!
This is in reference to your trail mail, We would like to inform you that we have forwarded your case to accounts department when your cheque will be prepared we will intimate you

Thanks & Regarrds
Ashwin Sagar
Sr. Executive - Member Relations
I.T. Composite Towers, 1, I.D.C.
Mehrauli Road, Gurgaon - 122001
Number : [protected]| E-Mail- [[protected]@jukasojourneys.com][protected]@jukasojourneys.com
From: Varun Mudgil [mailto:[protected]@hotmail.com]
Sent: Wednesday, November 01, 2017 12:58 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Hi Ashwin,
As discussed awaiting your confirmation o below mail ?
rgrds,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Saturday, October 28, 2017 3:59 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Hi Ashwin,
A Gentle Reminder !!!
Rgrds,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Tuesday, October 24, 2017 4:02 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Hi Ashwin,
As per our telecom yesterday awaiting your revert on mail ?
rgrds,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Tuesday, October 17, 2017 12:18 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Ashwin,
What will be the Mode of payment & by when is it expected ?
Do revert on my very small query as below?
What is this deduction Rs.5000/ ? Can you explain ? Has your company fulfilled it on time of 90 days since I made a cancelation request ? Will I be paid a interest on the amount of the period which is delayed more than 90 days ?
Regards,
Varun

From: Retention <[protected]@jukasojourneys.com>
Sent: Tuesday, October 17, 2017 11:35 AM
To: 'Varun Mudgil'
Cc: [protected]@jukasojourneys.com; 'Retention'
Subject: RE: Request for cancellation of Member ship Wide : Membership ID 70294

Dear sir

Greetings !!!

This is in reference to your trail mail, We would like to inform you that amount will be refunded you after deduction of Rs.5000 + taxes

Thanks & Regarrds

Ashwin Sagar

Sr. Executive - Member Relations

I.T. Composite Towers, 1, I.D.C.

Mehrauli Road, Gurgaon - 122001

Number : [protected]| E-Mail- [[protected]@jukasojourneys.com][protected]@jukasojourneys.com

From: Varun Mudgil [mailto:[protected]@hotmail.com]
Sent: Tuesday, October 17, 2017 11:14 AM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Ashwin,
As discussed with you team member & covered on separate mail as well can you cover the amount of refund which is under process ?
Rgrds,
Varun
From: Retention <[protected]@jukasojourneys.com>
Sent: Tuesday, October 17, 2017 11:07 AM
To: 'Varun Mudgil'
Cc: [protected]@jukasojourneys.com; [protected]@jukasojourneys.com
Subject: RE: Request for cancellation of Member ship Wide : Membership ID 70294
Dear sir
Greetings !!!
This is in reference to your trail mail, We would like to inform you that company will consider your case as a recession cancellation your refund is under process .
From: Varun Mudgil [mailto:[protected]@hotmail.com]
Sent: Monday, August 14, 2017 3:58 PM
To: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Reminder !!!
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Thursday, July 27, 2017 10:39 AM
To: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Sir/Madam,
Can anyone update on the below request of cancellation wide Membership ID 70294 ?
Regards,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Wednesday, May 17, 2017 1:17 PM
To: [protected]@jukasojourneys.com
Subject: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Sir/Madam,
It was very nice to meet you n your staff at the meeting on 13th May .
There is a request to cancel the membership wide Membership ID 70294 which we purchased from your executive Mr. Sanjeev Saxena & Akanksha in our meeting .

I am ready to return all your gifts & gift hamper provided by them .
Pls feel forward to call me for the feedback regarding the cancellation of this membership .
I will be looking forward for the positive response ASAP .
Regards
Varun Mudgil

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Comments

sunil.maxi

from New Delhi, Delhi

Did you get the refund ?

Varun@1321's [Complaint's author] reply, Oct 23, 2017

Hi Sunil, , No not yet ...
What is your case related to ?

ammitpanday's reply, Nov 22, 2017

No one will entertain you there ...I m also facing the same thing since one year.
I ve also cancelled the member ship in the given ten days as per agreement . Then they said they will refund your money in 90 days “as agreement “ ...then never may be never.
Met each and every time a new guy there in office . They will just fool you anyhow with giving you dates such as next month or next week or tomorrow.
And if any how the same guy met you on the given date he will say . The “person” who is supposed to sign your cheque is “out of India “ due to some extreme emergencies!
I m fed up with all these.
God bless them