[Resolved] Jukaso Journeys — Membership package

rt_raghav

from Jaipur, Rajasthan

Address:	110003
Website:	journeys by jukaso

I had purchased membership on 25th Aug 2015 from Sunder Nagar Branch of Jukaso Hotel for 10 years 70 nights. I paid entire amount through debit card.

At the time of purchase, the sales person Mr. Kuldeep (Phone no.-[protected]) did NOT mention any seasons in which I can/cannot travel, nor was any deduction in the number of nights was explained. (Season Categorization NOT explained).

After months of follow ups and requests I was sent the season chart on 21st Oct 2015, after which I spoke to the customer care executives who explained me about the reduction in nights if I travel in upper season and even season when I cannot travel. Then I came to know that I have been given the worst season (off season) and I cannot travel in the purple (peak season).

Moreover, I had also received a complimentary voucher of VIBES worth Rs. 15000 which is now disowned by VIBES company terming it as a fraud.

I have been constantly trying to resolve the issue but the customer care department is not coming up with adequate answers/solution to the Fraud and illegible Commitments by Sales Team.

Do Not ever go to Jukaso Hotel for any presentations. It is a Big Fraud.

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Sep 29, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Member,

As your concern is resolved now and the refund has been made, we request you to take this complaint back or mark it as resolved.

-- Team Jukaso Journeys

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.