[Resolved]  Jukaso Journeys — mis-selling, misrepresentation of the facts and cheating done

Address:

122017

This is w. R. T. The mis-selling, mis-representation of the facts and cheating done with me by gaurav, while pitching for the "jukaso journeys" membership in your city center office, gurgaon.
Anand take us through the scheduled presentation and then mr. Gaurav came into picture and provided us three optional packages, 1 l something for 10 nights and 11 days, 80 k for 4 nights and 5 days
And 2 l for 10 nights 11 days for 25 year; plus some amount which we need to pay annually as maintenance. We were then provided a table offer for that day only,
That if we take the membership then and there, he will provide the below complimentary offers: 1) breakfast at no cost will be included in the package
2) additional holiday vouchers for 4 night and 5 days each 3) no booking amount in jukaso properties based at ncr for functions, birthday parties, etc only advance booking to be done
4) during party, the per plate rate for jukaso journey members will be provided at discounted rates and if the gathering is below 100 the per plate rate would be
Around 450-500 and if the gathering is above 100, the per plate rate would be around 700-750
5) if you want you can pay this membership amount through card and he will arrange to convert the amount into 12 equal emis at no interest and no processing fees.
6) take holiday in dae properties additionally then the package nights
7) there are list of around 100 propertoes that is jukaso own and associated properties were i no need to pay anything except amc.
I selected the 2nd package where i was supposed to pay 80 k and i opted to pay through card and to be converted to emis.
The question, why i selected the package and agreed to take the membership, was totally on the below points, in order -
The lucrative point was birthday celebrations and functions at discounted rates. I specifically told gaurav that this is what i see the most attractive benefit
And i asked him thrice to cross check and provide us the exact per plate rates for below 100 gathering, because there are family functions falling in line in next few months.
Every time he told me that what ever he said is correct. - the an additional holiday vouchers were to be provided to us over and above our gift voucher for which we were called.
- interest and processing free emi option for 12 months. And all the locations are listed in there properties where we want to go in coming 3-4 years.
Now i can say, that unluckly i have done the payment of 80 k on the the same day.
What i got in return is, - one booklet with only 8-10 properties
Surprise items: - the point of concern for me - i come to know from hdfc bank that your amount of rs 80kis converted into 12 emis with 0 processing fees and
Interest of 1.08% per month. Interest??? - i went to jukaso hotel on 25th december 2016 to inquire about the process and per plate rates. About the list of properties that shortened to only 10 properties out of 100.
There, i was shocked to here the following: - firstly there is no booking amount for functions and parties required for member/ non member -
There is no discount in the per plate rates for member/ non-member - there is no difference in rates basis gathering and the per plate rates with taxes will
Come at around 950/ person/ plate - when i told that person that we were told about the booking amount and discounted rates at the time of selling the membership,
He clearly told that there is no instructions from the management about any such thing since years and if this thing was told to us then this is done just to
Sell the membership. My concerns mis-representation of facts: - breakfast at no cost will be included in the package - i checked,
This was originally a part of the package - booking amount required at jukaso properties - no booking required as confirmed to me by jukaso hotel employee - discounted rates for members - no discounts as confirmed to me by jukaso hotel employee - difference in per-plate rates basis gathering - no difference basis gathering as confirmed to me by jukaso hotel employee - interest free emis - i am being charged with per month interest at 1.08% which will come to 88.

Cheating: intentional cheating done by gaurav by offering the below items to sell membership - booking amount waiver at jukaso ncr properties - discounted rates for members for functions and party -
Difference in per-plate rates basis gathering for members - interest free emis and asked gaurav why interest; he called me and
Told that this will be reimbursed by the company; i asked how, he said that he will explain. After my visit to jukaso i called up gaurav but his number is not
Reachable, whatsapp is not working; in total he is not traceable. This means 3 pending vouchers, clarification on how the interest amount will be reimburse
By the company and explanation on the misrepresentation of facts is all gone.
This means - now i will end-up giving rs 96000 as interest on 55k membership amount in 12 months, - will pay higher amount per plate for which i actually entered into membership agreement
With experience so far, - i don't think that the free breakfast thing will be there or not, - whether the quality committed in properties will be there or not,
- whether there will be further hidden charges ; employees like gaurav are termites for any company who instead of giving benefits to the company in terms of revenue, eats up the reputation of the company.
There are 100s of complaints on web against jukaso journeys. I don't see management understanding that 1 cheated and bad experienced customer is more dangerous than 10 rewards. I am going to file a complaint against them in gurgaon, haryana.