Jukaso Journeys — no status update regarding the cancellation of membership

Address:

Gurgaon, Haryana

I have bought a leisure membership from journey by jukaso on 18th dec' 2016. But due to certain terms & conditions of the package i opt to cancel the same and filled the cancellation on 25th dec' 2016. The same was approved as well by journeys. But since then i am following them up for the refund but every time they say its in process and they will either revert in 48 hrs or send and email but it never happened. I have sent them mails as well but have never got and reply back from them. As per the cancellation policy of journeys the refund shall be processed in 3 months time but after 11 months still there's not update from journey. Today when i have called they sent a mail saying its been approved and will allocate a ticket for the process. I have shared attached below the mail i sent on 25th dec' 2016 for the cancellation and also few other mails.

Mail sent on 25th dec' 2016:
Hello,

Would like to get the jukaso journeys bronze package purchased last week (18th dec) cancelled as the terms and conditions mentioned during the time of purchase differs. I came to know of this only when i got the welcome call from your end. My details are given below:

Traveller id: 125005
Contract id: 44925

Kindly let me know the way forward in getting this done. Also i was told that when i cancel there will be a cancellation charges if rs. 5000/- against 2days (Now which differs).

Also let me know how will i get my refund back in my account.

Any clarification required please call on the below number.

Mail sent on 06th oct' 2017

Hello,

Would like to get my jukaso journeys bronze package purchased on 18th dec' 2016 cancelled. I have sent the cancellation request on 25th dec' 2016 (As per the trail mail). My details are given below:

Traveler id: 125005
Contract id: 44925

I have been following up on this almost every month and so far haven't got any confirmation. Please let me know when will i be able to get the refund of this back in my account.

Also would like to come for a meeting with the concerned person regarding this (Mr. Kundan shah). Let me know the suitable timing for the same.

Mail sent on 31st oct' 2017
Hello nidhi,

This is the mail i have sent earlier.

But as usual no response on this as well. Now you are saying the mail itself is not received by your team.

This complete system is having some issue. The mail is not reaching the required recipient, no person is available for sharing a firm date with me regarding the resolution of this matter, your top officials are no available for signing the cheques, your dept heads (Mr. Anuj) hands me over an old card with mobile number not existing or not in service with all this you still say your company has a reputation and will resolve my issue.

Mail received today after i called:
Dear viju. Abraham02

We would like to acknowledge that we have received your request and a ticket has been created with the reference # 1002099

A customer service representative will be reviewing your request and will send you a response within 48 hours. Thank you for your support.

Sincerely,

Journeys resort private limited