[Resolved]  Jukaso Journeys — Non refund of membership fee

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com

I visited Jukaso Hotel at Sunder Nagar, New Delhi regarding a Free Gift Voucher offered by their Co. with my wife on 12.07.2015. There we were briefed about various offers & memberships offered by them by Ms. Gitanjali. After discussing various offers with Ms Gitanjali we decided to opt for 5 years membership for Rs58500/-(Rs Fifty eight thousand five hundred only). We paid Rs27000/-(Rs Twenty Seven thousand only) through debit card on the spot and for the rest amount we had given a cheque for Rs31500/-(Rs Thirty one thousand five hundred only). On 20.07.2015, we received a call from them regarding Terms and Conditions of the membership through which we came to know that we have to pay an additional amount of Rs4000/-(Rs Four thousand only) per annum i.e. Rs20000/-(Rs Twenty thousand only) for the span of five years towards annual maintenance charges. These additional charges were not told to us by Ms Gitanjali while discussing the offer. We felt that we have been cheated by Jukaso Hotels, so we decided to discontinue the membership and We sent email on 21.07.2015 to the Jukaso to cancel our membership and refund our amount of Rs. 27000/- . In response, they sought 45 working days time to process our refund request. Till then despite many calls and emails from our side, no action has been taken till date. Now, they started not to respond our calls and emails. It is therefore requested to help us in recovery of our amount of Rs. 27000/- pending with the Jukaso hotels. Thanking You Ashu Tiwari Membership ID M0104121 MOB [protected]