[Resolved] Jukaso Journeys — Not honouring printed membership rules

 
1 Review
Chandigarh, Chandigarh, India
 Sodhi2
I took membership at Chandigarh on 9th Feb'15 and cancelled same on 14th Feb in writing to company by email and letter. Cancellation request was acknowledged but refund is still awaited. Company has clear written rules of settling refund amount within 45 days if cancellation is done within 10 days but still money has not been refunded till date though almost 6 months have passed. False written assurances of payment was given - first stating payment will be done on 4th May and again assuring that payment would be done by 20th July. Both dates have passed but refund is awaited. Telephone calls are answered by junior staff who give false and vague assurances and never transfer calls to senior officials. Calls to mobile numbers are not taken. All should beware of this company.
Complaint marked as Resolved Nov 9, 2016

Complaint Status


[Aug 06, 2015] Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Jukaso Journeys Customer Care's response, Sep 07, 2016
Dear Member,

We thank you for bringing the situation to our attention. We have read and noted the the details of your concern.

If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know.

--
Team Jukaso Journeys
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    76%
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    377
    phone
    +41 338 232 313 [Hotel Harder Minerva]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    +41 338 220 485 [Hotel Harder Minerva]
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    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
    Jukaso Journeys - Not honouring printed membership rules