[Resolved] Jukaso Journeys — Not Refunding money

Neha_1007

from Delhi, Delhi

Address:	New Delhi, Delhi, 110052
Website:	jukasojourneys.com

Hi,

I have applied for JRPL Membership on 21Jun'16 and as per contract terms withdrawn and refund can be availed with in 10days of membership application and same will be refunded within 90 days.

Contract Amount - 85000 INR.

I have applied for refund and withdrawn from membership on 27Jun'16 in written application sent through registered post. Though till date I have not received my refund and not even any status by when they will refund.

I have made several followups through e-mails, phonecalls, personal visit and sent a written notice through registered post for response on status of refund as advised by National consumer helpline.
But, no response of the same till date as well.

As the transaction was made through credit card and was on EMI, I have to bear the monthly EMI cost. Though my bank has ensured me that if they get confirmation from merchant on refund they will stop charging this amount. For the same also I have requested them to just mail me on refund confirmation so, that I can present the same to bank for stop of this charge. But, no response for the same as well.

I have all the proofs for above follow-ups and contract documents.

Please help.

Thanks & Regards
Neha Mittal
[protected]

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Jul 28, 2017

Complaint marked as Resolved

complaint has not resolved yet

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Jun 20, 2017

Updated by Neha_1007 Stop being branding of your product if you do not even adhere your customers.
its been 1 year now i have applied for refund and till date no response from your team neither of my mails nor of phone calls.
I would be better instead of giving false promises to people and making fool of them . You provide the services your Sales representative promised or refund the money.