Jukaso Journeys — refund membership fee if they can not provide the holidays

I am a member of jukaso journeys (Mem id: G0404955) since 5 years and purchased this membership for 10 years. I have never get any booking from them. Every time they provided same reason not available. When i contacted similar hotel directly then that hotel had vacant rooms but seems jukaso is not allowing to book rooms. And while booking they made me Red color and they say I am belongs to blue so we can not book in holiday. why did they collect and marked in my documented Red