[Resolved] Jukaso Journeys — refund my amount
Gurgaon, Gurgaon District, Haryana, India
Dedeepkul2009 on Feb 27, 2018
They took mine 15k, i want my money back. They are not giving any response.
I write a mail but no response:-
Dear mr. Kumar,
Greetings from journeys by jukaso!!!
We have received your request for the cancellation of membership id 114663.
Your request for cancellation has been forwarded to the relevant team and they will get in touch with you soon.
In case of any issues, please do not hesitate to contact us on[protected] or write to us at [email protected] or [email protected]
Complaint marked as Resolved Mar 30, 2018
[Feb 27, 2018] Jukaso Journeys customer support has been notified about the posted complaint.
Verified SupportJukaso Journeys Customer Care's response, Feb 27, 2018
This is to bring to your kind notice that our member Mr. Deepak Kumar had purchased a 5 Years Mini plan on 27th Jan 2018 and paid partial amount of Rs.15, 000/-using his credit card, a recorded verification call to understand member's satisfaction was initiated for member and he had given his acceptance over verification call and allowed to process the membership further, but late member had applied for cancellation on 18th of Feb, 2018 telling personal issue now this cancellation falls in the slab of Post Recession (After 10 days of purchasing plan) where according to company's terms & conditions agreed and duly signed by the member mentioned over purchased agreement, deduction of 60% will take place, but to inhibit this loss of member we can offer him a full & final settlement package against paid 15K which will be more worthy than the paid amount and member will not have to pay a singlr penny for his stay, forwarding case to concern department so that same could be resolved earliest.
Thanks & Regards
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