[Resolved] Jukaso Journeys — Refund of rs.80, 000/- of cancelled membership of jukaso journeys membership id o0104546 - regarding

aftabalam99

from Delhi, Delhi

Address:	110022
Website:	jukasojourneys.com

Kindly refer to the above mentioned subject.In spite of several communications no refunds, no reversal of emis and no stopping of emis has been made so far from jukaso journeys and hdfc credit card department in spite of assurances of resolving the problem. It's over nine months and matters are still to be settled. It has been over 37 communications through email and you 9 emis out of 24 & 9 emis out of 18 installments have been deducted in between our communications which is a criminal act. It's always assured that the refund process is going on.
Expecting immediate action and refund of rs.80, 000/- without delay since the membership no. O0104546 is cancelled long time ago and you have no right to collect emis through hdfc bank.
And now, silence is being made by jukaso journeys showing its ill intentions and cheap attitude. The membership was cancelled within 10 days of subscription over the dispute of gifts and offers which didn't resolve even after telephonic talks. The following reply was last received in may 2016 but refund has not been done so far.

Yours truly,

Aftab alam,

New delhi
Address : aftab alam, deputy superintendent, cfpb, national crime records bureau, east
Block-7, r. K. Puram, new delhi-110066.
Residence : 1018, sector-3, r k puram, new delhi-110022
Email : [protected]@gmail.com

Note : the membership was cancelled within 10 days of subscription over the dispute over gifts and other false offers which didn't resolve even after telephonic talks. The membership was done at ansal plaza, new delhi on 13.09.2015 and cancellation email request was made on 20.09.2016. The following reply was last received in may 2016 but refund has not been done so far :
On fri, may 6, 2016 at 12:01 pm, journeys wrote:

Dear mr. Alam,

Greetings!!

This is in reference to your mail, we sincerely apologize for all the for all the inconvenience faced by you because of the same. We have forwarded your request to stop the ecs deduction from your account to the concerned and it will not be deducted in future. For your refund we will update at the earliest.

We shall highly appreciate your kind patience and understanding too in this regard..

Thanks & regards,

Team journeys

Cid:image001. [protected]@01cf7057. C4c73910

Request : some action for refund is solicited.

Was this information helpful?

No (0)

Yes (0)

Sep 23, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Hi Aftab, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Hi Aftab,

With reference to your concern, we'd like to inform you that your cheque is in process now. We'd update you as soon as the same is released by the concerned department. Should you need have any further queries, please feel free to write us at [protected]@jukasojourneys.com.
--
Team Jukaso Journeys